Privacy policy
This Privacy Policy explains how Imex Wood Oy collects and processes personal data in connection with customer relationship management and the website. This document was created on 4.9.2024.
1. THE CONTROLLER
The data controller under the applicable data protection law is Imex Wood Oy and the companies belonging to the same group as Imex Wood Oy. Imex Wood Oy is responsible for ensuring that your personal data is processed in accordance with this Privacy Policy and the applicable data protection laws.
Contact details of the controller:
Imex Wood Oy
Business ID: 0925502-6
Address: Puutie 1, 16100 Uusikylä, Finland
Email: info@imexwood.fi
2. COLLECTION OF PERSONAL DATA
We collect and process personal data that.
- you have given us when you contact or deal with us, for example when you order pellets or ask for product information.
You do not have to give us your personal information, but if you choose to do so, we may not be able to provide product information or sell our products to you.
For example, we collect and process the following categories of personal data:
- basic information such as name and contact details (email, address and phone number)
- other information, as determined on a case-by-case basis, based on your consent.
3. PURPOSE AND LEGAL BASIS FOR THE PROCESSING OF PERSONAL DATA
We only collect and process personal data that is necessary for the performance of our activities.
We process your personal data for the following purposes:
1. Managing customer and stakeholder relations
We process personal data primarily for the purposes of managing the customer relationship and enabling us to sell products to our customers. The processing of personal data is based on a vendor-customer relationship (contract) between you and us.
2. Sales, marketing and customer communication
We are in contact with you to tell you about our products, customer benefits, to offer you customer-related services. You have the right to opt-out of receiving newsletters and other general customer communications (see section 7 of this Privacy Policy).
3. Service development, security and internal reporting
We also process personal data to ensure the security of our customer services and website, to improve the quality of our customer service and website and to develop our customer services. We may also use personal data to compile internal reports for management to properly manage our operations. In these cases, the processing of personal data is based on our legitimate interest in ensuring the proper security of our customer services and website, and in obtaining sufficient and appropriate information to improve customer service and manage our operations.
4. Compliance with the law
We process your personal data to fulfil our legal obligations, e.g. in relation to accounting or to comply with legal requests for information from public authorities (e.g. tax authorities).
4. TRANSFERS AND DISCLOSURES OF PERSONAL DATA
We transfer personal data to third parties:
- to transport companies at the time of delivery of the order
- to the extent permitted or required by law
- where we consider that disclosure is necessary for the exercise of our rights, to protect your safety or the safety of others, to investigate wrongdoing or to respond to a request from a public authority.
5. EVIDENCE
We use cookies and similar technologies on the www.imexwood.fi website. Cookies are text files placed on your device's web browser to collect and remember useful information to improve the functionality and usability of our website. We also use cookies and other similar technologies for statistical purposes, such as compiling statistics on website usage, understanding how users use the website and improving the user experience.
You can block the setting of cookies, restrict the use of cookies or delete cookies from your browser.
6. STORAGE OF PERSONAL DATA
We will only retain personal data for as long as necessary to fulfil the purposes of use specified in this Privacy Policy.
We keep personal data for the duration of the customer relationship. We will retain personal data to the extent permitted or required by applicable law, where necessary, even after the customer relationship has ended. Personal data will be deleted when it is no longer necessary to retain it for the purposes of the law or the rights or obligations of either party. We will retain customer-related information for a maximum of 10 years after the termination of the customer relationship.
7. YOUR RIGHTS
You have the right to inspect your personal data. You may also request at any time that your personal data be corrected, updated or deleted. Please note, however, that personal data that is necessary for the purposes of this Privacy Policy or that is required to be kept by law cannot be deleted.
You have the right to object to or restrict the processing of your personal data to the extent required by applicable law.
In certain cases, you have the right, under applicable law, to transfer the personal data you provide to us from one system to another, i.e. to receive your personal data in a structured, commonly used, machine-readable format and to transfer your personal data to another controller.
When we process your personal data on the basis of consent, you have the right to withdraw your consent at any time. We will then not process the personal data unless there is another legal basis for the processing.
You can exercise your rights by sending a request to us at info@imexwood.fi.
If you consider that your personal data are not being processed fairly, you have the right to refer the matter to the Data Protection Ombudsman. You can find the contact details of the EDPS on the EDPS website: http://www.tietosuoja.fi/etusivu.
8. SECURITY OF INFORMATION
We take appropriate measures (including physical, digital and administrative measures) to protect personal data against loss, destruction, misuse and unauthorised access or disclosure. For example, access to personal data is limited to those persons who need it for the performance of their duties.
9. AMENDMENT OF THE SUMMARY
We reserve the right to change this Privacy Policy. We will notify you of any changes on our website www.imexwood.fi, where you can also find the latest version of this Privacy Policy.
10. CONTACT US
For questions about this Privacy Policy or for more information about how we process your personal data, please contact us by email at info@imexwood.fi or by calling 03-7631131.
